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Frequently Asked Questions

How do I get started?

It's easy!  Start by creating your profile by selecting the "Get Started" button below or navigate to www.allpaws.gingrapp.com/customer. We will ask you simple questions about you and your pup(s). If you have any questions about setting up your profile, give us a call at (614) 249 - 3969 during our business hours or email us at info@allpawsretreat.com

What's an Introduction Day and how do I sign-up?

Introduction Day or your pup's first day is when we introduce our staff and facility to you and your pup. Come ready to ask us questions and to talk about your fur-baby.  We require up to date immunization records, so be sure to ask your vet for a copy before attending your first visit (you can also upload a digital copy right to your portal). 

During your pup's first day, he/she will be put through a series of behavioral tests. Don't worry, it should be lot's of fun for your dog, but it will allow us to get to know him/her. Examples of these tests include meeting the staff, playing with toys, getting tasty treats, and slow introductions with some new friends. 

Check out our "New Members" page for more information. 

What is required for my dog to participate in Daycare?

For starters, you pup must love humans and dogs a like...Plus be ready to have a blast!  Less fun, pups must be up to date on all  their shots including DHLPP (Distemper, Hepatitis, Lepto, Parvo, & Parainfluenza), Bordetella and Rabies. As of May 1st, we also require the Canine Influenza vaccination. Please upload your vet records to your profile or bring them with you on your introductory day.

Pups must be 4 months or older OR up-to-date on all required vaccinations. 

All pups must be spayed or neutered if 7-months of age or older. We do make some special exceptions, but it's at the digression of the management team. 

What is required for my dog to participate in Boarding?

Must be up-to-date on all vaccinations including Bordetella, Canine Influenza (both strains), DHLPP & Rabies. They must also be on flea and tick medicine. 

Pups must be 4 months or older OR up-to-date on all required vaccinations. 

All pups must be spayed or neutered if 7-months of age or older. We do make some special exceptions, but it's at the digression of the management team. 

Must be human and dog friendly.

My dog is my BABY! Why should I bring him/her to All Paws?

There are many reasons why All Paws Retreat should become your extended family, but here is just a few of them:

  1. Our Paws First Policy - At All Paws, we vow to put your fur-babies first and foremost. We've adopted a mentality that everything we do is to ensure a happier and healthier experience for all friends with paws. We understand each dog is unique and has different needs. Along with physical play, we will incorporate a variety of enrichment activities to stimulate your dog mentally and emotionally. 
  2. We value our Pet Parents - Our mission is to make every interaction with you and your furry friend as easy and convenient as possible. At All Paws Retreat, you will have full access to pet profiles, VIP check-in access, webcams, photos, and more!
  3. A clean and safe environment is our number one priority - Our facility incorporates industry best practices to ensure we offer the safest and cleanest environment for your furry friend. From our seamless flooring to our custom made kennels to our air purification system, we've selected the best, because you and your fur-baby deserve the best!

Do you have daycare packages available for purchase?

Yes, we do! Once you've created your profile, you'll navigate to the "My Account" drop-down and select "Purchase Packages and Retail", then select the package of your choosing. We offer 5, 10, 15, 20, 25, & 30 day packages as well as 5 & 10 half day packages. Do you have multiple dogs? You can apply your package credits to one, two or more pups!

Do you offer other services for my pet?

Yes! We offer lots of additional services to pamper your pet. When booking a reservation, make sure to look closely at the "Additional Services" drop-down. Some of our additional services includes puzzle enrichment, treat time, obedience training, spaw day packages, snuggle time and more. 

Are there check-in and check-out times?

There are check-in and check-out times by service.

Boarding - Check-in: Anytime during our hours of operations.  Check-out: Between 7:00am - 12:00pm. After 12:00pm, you will be charged for the appropriate daycare service. . 

Daycare - Check-in and out are during our hours of operation: M-F 7:00am - 7:00pm, Sat: 8:00am - 5:00pm, & Sun: 8:00am - 3:00pm.

I don't like to do things online, can I call to schedule my first appointment?

You are always welcome to give us a call, especially if you are having trouble with the online portal. We will walk you through the application or fill it out on your behalf.  

Can I tour your facility?

Of course! While we do not have scheduled tours, when you come in for your Introduction Day we will be more than happy to show you around the facility. 

You say "All Breeds". Do you mean it?

We are All Paws Retreat where all shapes, all sizes, all breeds are welcome, however, all of the dogs that will enter our facility will go through our fun behavioral assessment. All dogs are welcome, but they must pass our behavioral assessment in order to play.